Online workplace skills training
Managing Conflict
Managing Conflict is a 45-minute online course on handling conflict at work. It introduces the five styles people use to deal with conflict, shows how to choose the right style for the situation, sets out guidelines for collaborating, and applies them so learners can approach and resolve workplace conflict successfully.
Duration
45m
On completion
Certificate of completion
Coverage
All Provinces
Per seat
$79.99 CAD
You set up a training profile before you pay. It asks for more than a normal checkout does - your employer, your role, an emergency contact - because this is a training record, not a shopping cart. It is the file an auditor asks to see, and it is why you can pull your certificate up years from now instead of hunting for a PDF in your email. Give yourself five minutes and do it once.
Trusted by Canadian operators
About the course
What this course covers.
Smaller teams and heavier workloads mean people work more closely, and more intensely, with fewer colleagues than they used to. That makes conflict both more likely and more costly. Left alone, it slows work, drives good people away and, on a worksite, distracts people from the hazards in front of them. Handled well, it can surface real problems and lead to better decisions.
This course treats conflict management as a skill that can be learned. It begins with conflict resolution styles: the five broad ways people respond to conflict, each with its own strengths and costs. Most people default to one or two of them without realising it. Knowing all five lets a person recognise their own habit, read the approach the other person is taking, and choose deliberately.
The course then covers selecting the right style for the situation, because no single approach works every time, followed by collaboration guidelines for the conflicts that are worth working through together. The final section applies the material to workplace situations so the learner finishes ready to approach and resolve real conflict. It works for employees at any level, and pairs well with supervisor training for those who manage teams.
Pass mark 80%
Score the pass mark to earn the certificate.
Course outline
4 modules, start to finish
Each module ends with a short knowledge check before you move on.
Conflict resolution styles
The five styles people use to handle conflict, and the strengths and costs of each.
Selecting a style
How to read a situation and choose the style most likely to resolve it.
Collaboration guidelines
Guidelines for working through a conflict together when collaboration is the right approach.
Application
Applying the styles and guidelines to realistic workplace conflicts.
Developed to meet Canadian and provincial standards
What every course includes
Printable and mailed certificates
Digital wallet and wall-sized certificates print the moment the course is passed.
Standards compliant
Built on Canadian federal and provincial legislation, safety standards, and industry best practice.
Self-paced
Unlimited access to the training material. Pause and resume the course any time.
Live student support
Real support is available seven days a week if a learner gets stuck.
Unlimited exam attempts
The exam can be retaken until the learner reaches a passing grade.
Record of training
Training records are stored securely for three years and pulled on demand from the account.
Who it is for
Built for the people running the work
- Employees at any level who work closely with others
- Team leads and supervisors who mediate between workers
- Office, field and shop teams under workload pressure
- Safety committee members who handle disagreements about hazards
- Managers building a respectful workplace program
What you walk away with
Able to do the job, not just describe it
- Recognise the five styles used to handle conflict
- Identify your own default style and others' styles
- Choose the style that fits the situation
- Use collaboration guidelines to work through a conflict
- Approach and resolve workplace conflict successfully
Pricing
One seat or the whole crew, priced fairly.
A single seat is $79.99 CAD. Buying one at a time, ask our safety experts for 10 percent off your first course. Training more than two or three people is cheaper through a free On-Track Safety corporate account, which also tracks every certificate and renewal date for you. Move the slider to see the difference.
- Free corporate account, no setup fee
- 20 percent off every course for the first three months
- Automatic certificate and expiry tracking for your whole team
Team pricing
What it costs to train your crew
Individual purchases
One seat at a time, list price
$399.95
Individually with a 10% code
Ask our safety experts for a code
$359.96
Through a free corporate account
20% off every course, first three months
$319.96
A corporate account saves you
$79.99
on 5 seats of Managing Conflict
No setup fee. The account also tracks every certificate and expiry date for you.
Certificate and format
How the course runs
Your certificate
Pass at 80 percent to download a certificate of completion. The course can be repeated twice. No expiry period is listed.
- Fully online and self-paced, about 45 minutes
- Print materials available online
- Mobile-friendly, pause and resume at any point
- Instant access once the seat is purchased
- Certificate available as soon as the course is passed
Why it matters for compliance
Conflict skills are not a legislated training topic on their own, but unresolved conflict can escalate into harassment or violence, which every Canadian jurisdiction requires employers to prevent. This course supports a respectful workplace; it does not replace harassment and violence prevention training or an employer's complaint process.
Common questions
Questions buyers ask
What are conflict resolution styles?
- Broad patterns in how people respond to conflict. The course covers five of them, how to recognise each, and when each one is the right or wrong choice.
Is this course for supervisors or employees?
- Both. Anyone who works with other people can use it. Supervisors who mediate between workers may also want Supervisor Skills, which covers resolving conflict between employees.
How much does the course cost?
- The course is 79.99 CAD per seat. Ask our safety experts for 10 percent off your first course, or a free On-Track Safety corporate account for 20 percent off every course for the first three months.
Does it replace harassment training?
- No. Conflict and harassment are different. If behaviour crosses into harassment, bullying or violence, the employer's harassment and violence prevention process applies. On-Track Safety carries separate harassment and violence prevention courses.
How long does it take?
- About 45 minutes.
Does the certificate expire?
- No expiry period is listed for this course.
Is avoiding conflict ever the right choice?
- Sometimes. The course explains that each style has situations where it works and situations where it makes things worse. Avoiding a trivial disagreement can be sensible; avoiding a safety concern or a recurring problem usually is not.
How does conflict affect safety?
- Conflict distracts people, slows communication and can stop workers from raising concerns with someone they are at odds with. Teams that handle conflict well communicate more openly, which supports hazard reporting and teamwork on the job.
Get your team trained, on the record.
Enrol one person now, or set up a free corporate account and train the whole crew at 20 percent off with every certificate tracked for you.