About the course
What this course covers.
Enforcing rules and managing disagreement is some of the hardest work on any site, and handled badly it damages relationships and drives people apart. This course gives a step-by-step approach to resolving conflict respectfully and generating cooperation, keeping discipline as a last resort rather than a first move.
Using animation with a touch of humour, the course follows two characters through workplace encounters and a step-by-step method for managing conflict. It explains what underlies conflict, what makes conflict destructive, and how the Low-Road approach causes lasting harm to work and home relationships, against the High-Road method that helps a person manage their emotions and fears before and during a conflict. It covers the part emotions and storytelling play, the concepts of Face and Power, and a four-step approach: applying emotion management strategies, telling your side of the story, listening to the other story, and providing productive options.
The strategies are based on psychological, sociological, and communication research. The course suits everyone, and its emphasis on enforcing workplace policies and procedures makes it especially useful for anyone in a leadership or supervisory role.
Pass mark 80%
Score the pass mark to earn the certificate.
Course outline
4 modules, start to finish
Each module ends with a short knowledge check before you move on.
Understanding conflict
What underlies conflict, what makes conflict destructive, and what makes it productive.
Emotions and the High Road
How emotions and storytelling play a part in conflict, the Low-Road and High-Road approaches, and the concepts of Face and Power.
The four-step approach
Applying emotion management strategies and telling your side of the story as the first steps in dealing with conflict.
Listening and resolving
Listening to the other person's story and providing productive options to resolve the conflict.
Developed to meet Canadian and provincial standards
What every course includes
Printable and mailed certificates
Digital wallet and wall-sized certificates print the moment the course is passed.
Standards compliant
Built on Canadian federal and provincial legislation, safety standards, and industry best practice.
Self-paced
Unlimited access to the training material. Pause and resume the course any time.
Live student support
Real support is available seven days a week if a learner gets stuck.
Unlimited exam attempts
The exam can be retaken until the learner reaches a passing grade.
Record of training
Training records are stored securely for three years and pulled on demand from the account.
What learners say
Trusted by Canadian crews
The Low-Road and High-Road framing stuck with me. The four-step method gave me something to actually use the next time a conflict came up on shift.
Marcus D.
Operations Supervisor
Practical and well-paced. The listening step is the one most of us skip, and the course makes the case for why it matters.
Erin T.
Team Lead
Useful for anyone who has to enforce rules. It moved my approach from confrontation to generating cooperation.
Hugh R.
Safety Advisor
Who it is for
Built for the people running the work
- Supervisors and managers who enforce workplace policies
- Team leads handling day-to-day disagreement
- Workers who want to handle conflict more productively
- Safety staff who enforce rules and procedures
- Any company that wants a documented conflict management training record
What you walk away with
Able to do the job, not just describe it
- Understand what underlies workplace conflict
- Identify what makes conflict destructive and what makes it productive
- Apply emotion management strategies before and during conflict
- Use a four-step approach to deal with difficult situations
- Listen effectively and offer productive options to resolve conflict
Pricing
One seat or the whole crew, priced fairly.
A single seat is $79.99 CAD. Buying one at a time, code ONTRACK10 takes 10 percent off at checkout. Training more than two or three people is cheaper through a free On-Track Safety corporate account, which also tracks every certificate and renewal date for you. Move the slider to see the difference.
- Free corporate account, no setup fee
- 20 percent off every course for the first three months
- Automatic certificate and expiry tracking for your whole team
Team pricing
What it costs to train your crew
Individual purchases
One seat at a time, list price
$399.95
Individually with code ONTRACK10
10% off, applied at checkout
$359.96
Through a free corporate account
20% off every course, first three months
$319.96
A corporate account saves you
$79.99
on 5 seats of Productive Communication Conflict Management
No setup fee. The account also tracks every certificate and expiry date for you.
Certificate and format
How the course runs
Your certificate
A passing grade of 80 percent earns the certificate of completion. On completion the learner downloads and prints a certificate of completion.
- Fully online and self-paced - about 2.5 hours of content
- Animated, with a touch of humour, following two characters through workplace conflict
- Mobile-friendly - start on a laptop, finish on a phone
- Based on psychological, sociological, and communication research
- Pass mark is 80 percent
Why it matters for compliance
Conflict management is not a regulatory requirement, but the ability to enforce policies and resolve disagreement supports a respectful workplace and a functioning safety culture. The course gives supervisors and workers a documented training record and a practical method.
Common questions
Questions buyers ask
How much does the Conflict Management course cost?
- The course is 79.99 CAD per seat. Use code ONTRACK10 at checkout for 10 percent off an individual purchase, or set up a free On-Track Safety corporate account for 20 percent off every course for the first three months when training a crew.
How long does the course take?
- The course is about 2.5 hours of content and is fully self-paced, so it can be completed in one sitting or across a couple of shorter sessions without losing your place.
Does the certificate expire?
- The certificate of completion does not carry an expiry date. Many employers refresh communication and conflict training periodically as part of their development program.
Who is the course for?
- The course suits everyone, but its emphasis on enforcing workplace policies and procedures makes it especially useful for anyone in a leadership or supervisory role.
What is the four-step approach?
- The four-step approach is a method for dealing with conflict: apply emotion management strategies, tell your side of the story, listen to the other story, and provide productive options.
Get your team trained, on the record.
Enrol one person now, or set up a free corporate account and train the whole crew at 20 percent off with every certificate tracked for you.