Privacy Policy

Who we are

On-Track Safety Solutions is a Canadian safety consulting firm based in Red Deer, Alberta. We operate the website at on-tracksafety.com and use personal information only as described in this policy.

Information we collect

We collect personal information in the following ways:

• Contact and quote forms: When you submit a form on our website, we collect your name, email address, phone number, company name, province, and any other information you provide in the form.
• Training portal: When you register for or access our online training portal, we collect account registration details, course completion records, and certificates.
• Client work: When we engage with you for consulting, auditing, or contractor management services, we collect the information necessary to perform that work.
• Website analytics: We use standard web analytics to understand how visitors use our site. This data is aggregated and does not identify individual visitors.

How we use your information

We use personal information to:

• Respond to your inquiries and provide the services you have requested
• Send you quotes, invoices, and service-related communications
• Deliver online training and issue certificates of completion
• Send newsletters and service updates where you have consented
• Meet our legal and regulatory obligations

Consent and marketing communications

We only send marketing emails where you have given express consent. Every marketing email includes an unsubscribe link. You can withdraw consent at any time by clicking unsubscribe or contacting us at the address below.

Who we share information with

We do not sell personal information. We share information only with service providers necessary to deliver our services (email delivery, database hosting, payment processing) and only where those providers have agreed to handle it securely. We disclose information to government authorities only as required by law.

Data retention

We retain personal information for as long as necessary to deliver the service and meet our legal obligations. Training records and certificates are retained for seven years. Marketing consent records are retained for three years after the last contact.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you and to request correction of inaccuracies. Contact us at the address below to exercise these rights.

Security

We use industry-standard security measures to protect personal information, including encrypted connections (HTTPS), access controls, and secure cloud storage.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after a change constitutes acceptance of the updated policy.

Contact

Questions about this privacy policy or your personal information can be directed to:

On-Track Safety Solutions
Red Deer, Alberta
Email: info@on-tracksafety.com