Online supervisor training
Supervisor Skills
Supervisor Skills is a one-hour online course on the people side of supervision. It covers resolving conflict between employees, dealing with difficult employees and personal problems, discipline and termination, layoffs, and crisis management, finishing with a case study that puts the lessons together.
Duration
1h
On completion
Certificate, valid 36 month(s)
Coverage
All Provinces
Per seat
$49.99 CAD
You set up a training profile before you pay. It asks for more than a normal checkout does - your employer, your role, an emergency contact - because this is a training record, not a shopping cart. It is the file an auditor asks to see, and it is why you can pull your certificate up years from now instead of hunting for a PDF in your email. Give yourself five minutes and do it once.
Trusted by Canadian operators
About the course
What this course covers.
Every job has its own challenges, but a supervisor's hardest ones usually involve people rather than tasks. Two workers who cannot stand each other, an employee whose performance is slipping, a worker going through something at home, a layoff that has to be delivered, a crisis on site: none of these come with a manual, and most new supervisors handle them for the first time with no preparation at all. This course is that preparation.
It is built around facing tough situations with realism, restraint and resolve. The lessons work through resolving conflict between employees by choosing the most appropriate strategy for the situation, dealing with difficult employees, and handling employees' personal problems with sensitivity and fairness. The discipline and termination lesson shows how to support an employee with performance issues while, at the same time, building a fair and documented case if discipline or termination becomes necessary.
The last lessons cover the situations supervisors dread most: dealing with layoffs in a way that minimises their negative effects on the people leaving and the people staying, and taking control and responsibility in a crisis. A closing case study asks the learner to apply what they have learned. Companies use the course for newly promoted supervisors and as a short, practical refresher for experienced ones.
Pass mark 80%
Score the pass mark to earn the certificate.
Course outline
6 modules, start to finish
Each module ends with a short knowledge check before you move on.
Resolving conflict between employees
Recognising conflict early and choosing the most appropriate strategy to resolve it.
Dealing with difficult employees
Approaches for employees whose behaviour or attitude is affecting the team.
Dealing with personal problems
Handling an employee's personal difficulties with sensitivity and fairness while keeping the work on track.
Discipline and termination
Supporting an employee with performance issues while building a fair, documented case if discipline is needed.
Dealing with layoffs
Delivering and managing layoffs in a way that minimises the negative effects.
Crisis management and case study
Taking control and responsibility in a crisis, then applying every lesson to a case study.
Developed to meet Canadian and provincial standards
What every course includes
Printable and mailed certificates
Digital wallet and wall-sized certificates print the moment the course is passed.
Standards compliant
Built on Canadian federal and provincial legislation, safety standards, and industry best practice.
Self-paced
Unlimited access to the training material. Pause and resume the course any time.
Live student support
Real support is available seven days a week if a learner gets stuck.
Unlimited exam attempts
The exam can be retaken until the learner reaches a passing grade.
Record of training
Training records are stored securely for three years and pulled on demand from the account.
Who it is for
Built for the people running the work
- Newly promoted supervisors, lead hands and forepersons
- Experienced supervisors who never had formal people-management training
- Office, shop and field supervisors in any industry
- Managers developing a supervisor training program
- Business owners who supervise staff directly
What you walk away with
Able to do the job, not just describe it
- Face tough workplace challenges with realism, restraint and resolve
- Resolve conflict between employees using the right strategy
- Support struggling employees while documenting performance fairly
- Handle layoffs and personal problems with fairness and sensitivity
- Take control and responsibility in a crisis
Pricing
One seat or the whole crew, priced fairly.
A single seat is $49.99 CAD. Buying one at a time, ask our safety experts for 10 percent off your first course. Training more than two or three people is cheaper through a free On-Track Safety corporate account, which also tracks every certificate and renewal date for you. Move the slider to see the difference.
- Free corporate account, no setup fee
- 20 percent off every course for the first three months
- Automatic certificate and expiry tracking for your whole team
Team pricing
What it costs to train your crew
Individual purchases
One seat at a time, list price
$249.95
Individually with a 10% code
Ask our safety experts for a code
$224.96
Through a free corporate account
20% off every course, first three months
$199.96
A corporate account saves you
$49.99
on 5 seats of Supervisor Skills
No setup fee. The account also tracks every certificate and expiry date for you.
Certificate and format
How the course runs
Your certificate
Pass at 80 percent to download a certificate of completion, valid for 36 months. The course can be repeated twice if the pass mark is not reached.
- Fully online and self-paced, about one hour
- Seven lessons plus a closing case study
- Mobile-friendly, pause and resume between lessons
- Instant access once the seat is purchased
- Valid for 36 months
Why it matters for compliance
This is a people-management course rather than a legislated safety course. Discipline, termination and layoffs are governed by provincial employment standards, human rights law and any collective agreement, so supervisors should follow their company's policies and get HR or legal advice for specific cases.
Common questions
Questions buyers ask
Is this a health and safety course?
- It is a supervisory skills course focused on managing people. For the legal and safety side of supervision, pair it with a course such as Supervisor's Role or Due Diligence for Supervisors.
Does it cover how to fire someone?
- It covers discipline and termination as a process: supporting an employee with performance issues while building a fair, documented case if termination becomes necessary. Specific terminations should follow company policy and HR or legal advice.
How much does the course cost?
- The course is 49.99 CAD per seat. Ask our safety experts for 10 percent off your first course, or a free On-Track Safety corporate account for 20 percent off every course for the first three months.
How long does it take?
- About one hour, self-paced, with a case study at the end.
How long is the certificate valid?
- 36 months from the completion date.
Is there a longer supervisor program?
- Yes. Supervisory and Management Skills is a full-day program, and Effective Supervision is another short option. This course is the quick, practical introduction to the people side of the job.
Is this course useful for experienced supervisors?
- Yes. Many experienced supervisors learned people management by trial and error. The course gives them a structured way to handle conflict, discipline and layoffs, and the case study tests whether the approach has stuck.
Does it cover crisis situations?
- Yes. The crisis management lesson covers taking control and responsibility when something goes wrong, from a serious incident to sudden disruption on the team.
Get your team trained, on the record.
Enrol one person now, or set up a free corporate account and train the whole crew at 20 percent off with every certificate tracked for you.