About the course
What this course covers.
The course opens with a simple challenge to supervisors and managers: doing the same thing after every incident and expecting a safer workplace does not work. Incident investigation and causal analysis are the alternative.
It works through the concepts and terms of incident investigation, the investigation process, how to gather information, why investigating pays off, and causal analysis - repeatedly asking why until the underlying cause, not just the immediate one, is found.
Participants also receive a comprehensive student manual for future reference, and the course is intended for supervisors and managers across all industries, including construction.
Course outline
4 modules, start to finish
Each module ends with a short knowledge check before you move on.
Concepts and terms
The vocabulary of incident investigation.
Process and information gathering
How an investigation runs, and best practices for gathering information.
Benefits
Why incident investigation and causal analysis pay off.
Causal analysis
Asking why, repeatedly, to find the underlying cause rather than the immediate one.
Developed to meet Canadian and provincial standards
What every course includes
Printable and mailed certificates
Digital wallet and wall-sized certificates print the moment the course is passed.
Standards compliant
Built on Canadian federal and provincial legislation, safety standards, and industry best practice.
Self-paced
Unlimited access to the training material. Pause and resume the course any time.
Live student support
Real support is available seven days a week if a learner gets stuck.
Unlimited exam attempts
The exam can be retaken until the learner reaches a passing grade.
Record of training
Training records are stored securely for three years and pulled on demand from the account.

Who it is for
Built for the people running the work
- Supervisors and managers responsible for investigating incidents
- Construction and industrial supervisors building a causal-analysis habit
- Anyone who signs off on an incident investigation's corrective action
What you walk away with
Able to do the job, not just describe it
- Define the concepts and terms of incident investigation
- Gather information following best practice when an incident occurs
- Explain why incident investigation and causal analysis matter
- Apply causal analysis to find an incident's underlying cause
Pricing
One seat or the whole crew, priced fairly.
A single seat is $79.99 CAD. Buying one at a time, code ONTRACK10 takes 10 percent off at checkout. Training more than two or three people is cheaper through a free On-Track Safety corporate account, which also tracks every certificate and renewal date for you. Move the slider to see the difference.
- Free corporate account, no setup fee
- 20 percent off every course for the first three months
- Automatic certificate and expiry tracking for your whole team
Team pricing
What it costs to train your crew
Individual purchases
One seat at a time, list price
$399.95
Individually with code ONTRACK10
10% off, applied at checkout
$359.96
Through a free corporate account
20% off every course, first three months
$319.96
A corporate account saves you
$79.99
on 5 seats of Incident Investigation Online
No setup fee. The account also tracks every certificate and expiry date for you.
Certificate and format
How the course runs
Your certificate
A mark of 80 percent is required, with up to three attempts on the exam. On completion, a certificate of completion is available to download and print. The certificate does not expire.
- Fully online and self-paced - about 30 minutes of content
- Mobile-friendly - start on a laptop, finish on a phone
- Instant access as soon as the course is purchased
- Includes a comprehensive student manual
Common questions
Questions buyers ask
How much does this course cost?
- The course is 79.99 CAD per seat. Use code ONTRACK10 at checkout for 10 percent off an individual purchase, or set up a free On-Track Safety corporate account for 20 percent off every course for the first three months when training a fleet.
How long does the course take?
- About 30 minutes of self-paced online content.
Is this course only for supervisors and managers?
- It's written for that audience and framed around causal analysis, but it's open to anyone. Workers who investigate incidents without a supervisory role may prefer On-Track's Workplace Incident Investigation or Incident Investigations for Accidents & Near Misses courses instead, which use a more general, procedural framing.
Does the certificate expire?
- No, the certificate does not expire.
Build the full picture
Related courses
Get your team trained, on the record.
Enrol one person now, or set up a free corporate account and train the whole crew at 20 percent off with every certificate tracked for you.

