Full yearly terms and what is not included
Payment for the yearly service is due in full on acceptance and is non-refundable. You authorize On-Track to access your account with the login you provide and to submit documents, questionnaires and statistics on your behalf. Your grade is set by the platform from your own WCB rates, statistics, insurance and safety program: we keep the account complete and current, but cannot guarantee a grade, and we rely on the information you give us being accurate. We keep your information confidential and handle it in line with Alberta's PIPA. Yearly maintenance covers an account in good standing; if the account needs work to get there first, that work is quoted at the hourly rate before the yearly agreement starts.
Not included (quoted separately):
- Manual audits - some platforms (Avetta, for one) now require an audit similar to a SECOR, with proof that your safety system is in use; quoted separately
- ComplyWorks program revalidation
- Re-entering your information after a platform update deletes it
- More than one insurance certificate upload per client, per platform, per year - switching insurers mid-year or extending a policy needs additional certificates
- Adding a new service area or province to your account
- Platform subscription fees, which you pay to the platform directly